One of the most important things that we can do as a church is to be good stewards of the guests that God sends to us. I was recently privileged to lead a “Guests Experience” seminar at Apostolic Faith Tabernacle in Ferndale, Michigan pastored by Rev. David McCool. Below is the outline that I used with their team. The quotes and a lot of the ideas came from Nelson Searcy’s great book, “Fusion: Turning First-Time Guests into Fully-Engaged Members of Your Church.” The acroymn “G.U.I.D.E.” is original with me. Feel free to use what you can.

THE “PURPOSE” FOR A
GREAT GUEST EXPERIENCE

Matthew 25:21 His lord said unto him, Well done, thou good and faithful servant: thou hast been faithful over a few things, I will make thee ruler over many things: enter thou into the joy of thy lord.

• “If you fail to prepare, than you prepare to fail.”
• “The church is a family expecting Guests.” ~ Andy Stanley
• “The more prepared a church is to receive guests, the more guests it receives.”
• “In the first seven minutes of contact with your church, your first-time guests will 
know whether or not they are coming back.”
• “Deliver your vision plus one percent” ~ Raving Fan
• “Consistency is critical. Consistency creates credibility.”

THE “PROCESS” FOR A
GREAT GUEST EXPERIENCE

G.REET WITH A SMILE

• “We can pick a smile from 30 feet away. A smile lets us know that we are going to get a positive reception and its hard not to reciprocate.” 
• Welcome people in the parking lot and at the front door

U.NVIEL THE BUILDING

• “The condition of your building, your sign, your grass and your parking lot all speak to guests.”
• Give guests a tour around the building (ie. restrooms, classrooms, etc.)

I.NTRODUCE

• “Food is our common ground for a universal experience.”
• Bring guests to the café for coffee & a bagel
• Introduce them to another AFT member
• Introduce them to Pastor and or Sis. McCool

D.IRECT THEM TO THEIR SEAT

• Ask Guest if they are visiting with an AFT family member
• If so seat them by their family or friend, If not, invite them to sit with you

E.XCHANGE INFORMATION

• Invite guests to fill out their information on the iPad using Faith Metrics Church Guest Check-in Tool.
• After guests fill out their information, exchange the iPad for their welcome gift.

Give them their guest pack (Explain it to them)

• 1) An AFT mug
• 2) a Bible Study
• 3) Calendar & newsletter
• 4) Candy packets

(Lanyards for each G.U.I.D.E. to wear)

TO BOOK A GUEST EXPERIENCE CONTACT:

David Morehead
Dtmore2236@aol.com
269.719.7730 (c)
DavidTMorehead (t)

Dr. Bobbi Morehead
BobbiMorehead@gmail.com